Privacy Policy
Last updated: [CONFIRM DATE]
Draft: highlighted items are placeholders awaiting confirmation from the site owner. They are not confirmed facts.
This policy explains how VivaTTerra handles personal information collected through this website. It is written in plain language and describes what the site actually does today. VivaTTerra handles personal information in accordance with applicable privacy requirements.
Who we are
VivaTTerra operates this website and is responsible for the personal information it collects through it. VivaTTerra operates commercially from Québec, Canada.
Legal business name: [CONFIRM LEGAL BUSINESS NAME]
Information we collect
The only personal information this website asks you to provide is through the Contact form, which may collect:
- Your name
- Your email address
- Your message, and any information you choose to include in it
- The inquiry type you select (buyer, origin partner or strategic partner), if you choose one
Please do not include sensitive information, such as financial or health details, in your message.
This website does not use analytics tools, advertising or marketing cookies, tracking pixels or behavioural profiling, and it does not set cookies.
Your language choice (English, French or Spanish) is saved in your own browser’s local storage so the site can remember it. It stays on your device and is not sent to VivaTTerra.
When you visit the site, technical information such as your IP address may be handled by the hosting provider that serves it. [CONFIRM HOSTING PROVIDER AND WHETHER SERVER LOGS ARE KEPT]
Why we collect it
We use the information you submit through the Contact form to:
- Receive your inquiry
- Communicate with you
- Respond to your questions or requests
- Keep the correspondence needed for your inquiry
The Contact form does not subscribe you to any mailing list, and we do not use your information for other purposes.
Consent
By submitting the Contact form, you provide VivaTTerra with the information needed to respond to your inquiry. Submitting the form is optional, and you choose what to include in your message.
You can contact us at any time about the information you have provided (see below).
Use and disclosure
Personal information is used only for the purposes for which it was collected, except where another use is permitted or required by applicable law.
When you submit the Contact form, the site’s server forwards your name, email address and message by email, using the email delivery service Resend, to a VivaTTerra mailbox. The site’s code does not save submissions in a database.
[CONFIRM WHERE CONTACT FORM SUBMISSIONS ARE SENT AND STORED]
Service providers and data location
Service providers help operate this website and deliver your message. Based on how the site is built, these include Resend (email delivery) and the site’s hosting provider.
[CONFIRM WHETHER PERSONAL INFORMATION IS PROCESSED OR STORED OUTSIDE QUÉBEC]
Where personal information is processed or stored outside Québec, this policy will describe the arrangement once it is confirmed.
Retention and deletion
Personal information is kept only for as long as reasonably necessary for the purposes for which it was collected and for applicable legal or business requirements. When it is no longer needed, it is deleted or anonymized, subject to applicable law.
Retention period for Contact form messages: [CONFIRM CONTACT FORM RETENTION PERIOD]
Security
VivaTTerra uses reasonable safeguards appropriate to the nature of the personal information it holds. No method of transmission or storage can be guaranteed to be completely secure.
Your privacy rights
You may contact VivaTTerra about your personal information, including to ask what we hold about you or to request access to it or correction of it, where provided by applicable law.
Person responsible for the protection of personal information
The person responsible for the protection of personal information at VivaTTerra is:
- Name
- [CONFIRM PRIVACY RESPONSIBLE PERSON]
- Title
- [CONFIRM TITLE]
- [CONFIRM PRIVACY CONTACT EMAIL]
Questions and complaints
To ask a privacy question, request access or correction, or raise a concern, contact the person identified above by email. Please include enough detail for us to understand and respond to your request.
If you are not satisfied with our response, you may also contact the Commission d’accès à l’information du Québec.
Changes to this policy
This policy may be updated as VivaTTerra’s systems and practices evolve. The date of the latest update appears at the top of this page.